Cortney Hall

Cortney Hall   ·   @thebrokenstiletto

Glam.
Grit.
Growth.

From the outside, she looked polished, powerful, and perfectly put together. From the inside, she was building, breaking, and learning to lead in the arena.

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Cortney Hall

About Cortney

She wasn't put together.
She was putting herself together.

COO. Business turnaround specialist. Property manager. Podium ambassador in medical aesthetics. Advisor to hair transplant clinics. Builder of teams, systems, and brands that last.

Cortney Hall has spent her career walking into broken businesses and leaving them transformed — while quietly battling the imposter syndrome that doesn't disappear when you get the title.

The Broken Stiletto is her story, her framework, and her invitation to every woman who has ever felt like a fraud in her own success.

Work With Cortney
10+Years leading teams
5+Businesses transformed
3xRevenue growth achieved
COOTrue Medical Spa

The Framework

Three pillars.
One unbreakable brand.

01

Glam

Glam is not vanity — it's armor. The signal you send to your own nervous system before you walk into the room. The polished exterior is real, and so is everything underneath it.

02

Grit

The failures, the comebacks, the moments where the stiletto cracked and you kept walking anyway. This is the part nobody posts about — and the part that changes everything.

03

Growth

Systems, strategy, and the unglamorous work of building something that lasts. From COO to advisor to builder — growth is the output of everything that came before it.

"This is not a story about perfection. It is a story about persistence."

Cortney Hall  ·  @thebrokenstiletto

Work With Cortney

Ready to stop running
a broken business?

I

Business Advisory

Turnaround strategy for underperforming businesses in medical aesthetics, wellness, and service industries. Systems, culture, and conversion — rebuilt from the ground up.

Learn more →

II

Speaking

From conference stages to boardrooms, Cortney speaks on leadership, resilience, and building a brand that doesn't break when the ground shifts beneath you.

Book Cortney →

III

Podcast

Raw conversations about glamour, grit, and what it actually takes to grow something worth keeping. Coming soon — join the list to be first to know.

Join the waitlist →

What people say

"

Cortney took Elevae Suites from vacant suites to a fully operating property. She doesn't just manage — she builds. She anticipated every need before it became a problem, created systems that made everything run without friction, and genuinely cared about every person in that building. The results speak for themselves.

Kirsten J.

Owner, Elevae Suites

"

She doesn't just fix the numbers — she fixes the culture. Our team went from checking out to buying in within 60 days. I've never seen anything like it.

James R.

Clinic Director, Nevada

"

Cortney is the person you call when you're out of options and out of energy. She brought both back — along with a plan that actually worked.

Michelle T.

Aesthetic Practice Owner

BS

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@thebrokenstiletto

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Cortney Hall

Cortney Hall  ·  The Broken Stiletto

She walked in looking
like she had it together.

I

have a confession. The first time I walked into a boardroom as COO, I was wearing the right clothes, saying the right things, and absolutely terrified that someone was going to figure out I didn't belong there.

That feeling never fully went away. What changed was what I did with it.

I started building anyway. Fixing things that were broken — businesses, teams, systems, cultures — while quietly managing the voice in my head that kept insisting I was one bad meeting away from being found out.

The Broken Stiletto is named after that feeling. The moment the heel cracks and you have two choices: stop walking, or keep going. I have always kept going. Not because I'm fearless — because I've learned that the walk itself is what builds the courage.


The Turnaround

The problem was never
the passion.

"I walked into a business that was 90 days from closing. What I found wasn't a lack of passion. It was a lack of systems. And a culture nobody had ever intentionally built."

I've spent my career walking into broken businesses. The kind where the owner is exhausted, the team is checked out, and the numbers are telling a story nobody wants to read out loud.

What I've learned — every single time — is that the problem is almost never the product. It's almost never the market. It's the foundation. Your team is your foundation. Your systems are your guide. Without both, even the most passionate business will eventually crack under its own weight.

We rebuilt from the inside out. Clarity of roles. Communication rhythms. A written culture that people actually lived by instead of hung on a wall. Systems for everything that mattered — lead follow-up, client experience, team onboarding.

Within 60 days, the energy in that building had completely shifted. Not because we hired different people. Because the people who were already there finally had something solid to stand on.

3x
Revenue growth in one year. We are still in the arena — still growing, still getting our asses kicked, just not as bad. That's the honest truth of what building looks like.
Cortney Hall
What I Do Now

Building things that last.

Today I serve as COO of a medical spa I helped turn around and continue to build. I manage Elevae Suites, an aesthetic suite property. I help advise practices on lead conversion, team culture, and operational systems. I'm a Podium ambassador in the medical aesthetics space.

Across all of it, the work is the same: find what's broken, build what's missing, and help the people who are already trying so hard finally get the results they deserve.

Why The Brand

For the woman who does it
beautifully and barely.

"Imposter syndrome doesn't go away when you get the title. I thought it would. It doesn't. What changes is how fast you recover."

I built The Broken Stiletto because I kept meeting women — smart, accomplished, driven women — who were running businesses and leading teams while quietly falling apart on the inside. Doing it beautifully on the outside. Barely holding it together behind the scenes.

That's not weakness. That's the actual experience of building something that matters.

Glam. Grit. Growth. Those aren't three separate things. They're the same woman at three different moments in the same day. The polished version who walks into the room. The gritty version who stays when it gets hard. The growing version who shows up differently the next time.

This brand is for her. It's for you. And honestly — it's still for me too.


The Name

The Broken Stiletto.

The stiletto wasn't broken because of the person wearing it.

It was broken because nobody had ever taught her how to walk in it.

That ends here.

Work With Cortney